Server Datacenter Move
10-26-2017, 04:02 PM | Posted by: Admin

Bioware Quote:
Hi all,

Today’s maintenance was part of the United Forces effort! 

We have completed the upgrade of the Game Servers along with all their supporting infrastructure in the Data Centers. We made a large investment of new hardware and software and one of our primary goals was to substantially reduce our footprint while improving our overall server capacity. During our evaluation of the new servers, we determined we could also combine our North American datacenters. That also occurred today and we have officially moved out of our West Coast location. Our testing showed no impact on the gameplay experience, but we expect some of you playing on formerly West Coast servers may see higher ping times. We’ll use the next two weeks to smooth out any kinks and resolve any performance issues encountered. 

You’ll see the same Servers today that you saw yesterday. They’re just running on new hardware and, some, in different locations. As announced previously the move to the five (5) new Servers will be on Wednesday, November 8, 2017. At that time all Game Servers and the SWTOR website will be down for up to 12 hours. We’ll let you know the actual start time a few days before.

Report any specific issues you encounter to Customer Service as we’ve established an escalation process for critical issues. Please be a bit patient with us over the coming weeks as we unite players from a variety of servers and try to make this a smooth and painless process for everyone. 

Cheers!

-Keith--

Bioware Quote:
Hey folks,

As many of you know, on Tuesday Keith explained that in preparation for United Forces we moved all current west coast servers into our Virginia data center. Here’s some of the key questions we have received about the North American datacenter change:

Why not communicate this ahead of time?
We made the decision to not communicate this information ahead of time because we wanted you to have the ability to immediately login and determine the impact to your gameplay experience. This meant we could quickly start gathering feedback on what you were seeing in-game (more on this in the next question). However, we have seen posts from players who made specific decisions based on location (such as character transfers) and we will be in touch with them to discuss. To ensure there is no confusion about this update in-game, we adjusted the server selection screen to reflect that all NA servers are on the east coast.

My ping has gone up since the change and it is affecting my gameplay, what options do I have?
Please continue to report it! As Keith mentioned in his forum post this is something we are actively tracking and working with our network partners to address where possible. We will be working through this especially over the next two weeks as we ramp up to United Forces. 

Could there be one data center in the Central US so that pings are more even for each coast?
Creating an entirely new datacenter is a daunting task, even above and beyond the substantial changes we have already made this year. This just isn’t something that was viable in the scope of the changes we made for United Forces.

Since all of NA is in one datacenter, shouldn’t we just have one server?
Moving all of NA together would create a very heavily populated server. This would introduce several challenges: 1) Players would likely experience queues accessing the server and 2) It would increase the chances for server instability and downtime. There are also a variety of other issues, but a key concern was combining all of North America would result in substantially more character name collisions. 

We hope this answers some of your questions and lets you know what’s going to happen over the next couple weeks. Please remember, on November 8th we will move all players to their new servers during an extended maintenance (currently looking like 12 hours). We are also discussing starting a few hours earlier than usual (e.g., 2 or 3am CT), but will let you know a few days beforehand.

Thanks everyone.

-eric

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  Season 7 Title Update
01-13-2017, 10:54 PM | Posted by: Admin

SWTOR Community Manager Eric Musco posted an update on the Season 7 Top Three titles on the official forums.

Bioware Quote:
Let’s talk about Season 7. We have just finished our full investigation of Season 7 and a few things have happened. All users who were found to be win-trading, hacking, botting, etc. have had their Season 7 ratings wiped out on all of their characters, they have been removed from the leaderboards, and appropriate ToS action has been levied against their account. With those actions being taken, we have gone ahead and sent the top 96 titles to the top performers of Season 7, so be sure to check your mailbox.

We wanted to explain a little bit about why this process delayed the Season 7 rewards. In past seasons we started to get a pretty good lock on how players were cheating. The "how" is important as it enables us to find those players quickly and consistently. Over time as players realize we can track how they are doing this, they change methods and we need to change with them. As we got towards the end of S7, between player reports and some suspicious things in our data, we could see that players were starting to dodge our ability to catch them. We then delayed the top 96 rewards specifically so that we could really deep dive into what was going on.

The “TLDR” of all of this is that through our investigation we were able to lock-on once again to how players are win-trading/cheating and how to identify them. We’ve eliminated them from the top 96 of Season 7 and we will continue to apply this knowledge into Season 8. Again I want to thank all of you for your continued reports of these players.

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  January 5th Livestream Notes
01-07-2017, 04:21 PM | Posted by: Admin

Bioware Quote:
  • 5-year anniversary rewards vendor will remain live until January 17th
  • Life Day event will remain live until January 10th
  • Game Update 5.1 - Coming January 24th
    • Five new Uprisings in Story and Veteran Difficulty
    • Master Difficulty for all KOTFE and KOTET Chapters
    • Galactic Command Gearing changes
  • Influencer Mentions
  • Next livestream will be on 1/26 to discuss what is coming after 5.1
Here are the names and locations of the five new Uprisings:
  • Trench Runner – Denova
  • Destroyer of Worlds – Makeb
  • Landing Party – Rakata Prime
  • Divided We Fall – Coruscant
  • Trial and Error – Space Station
Here is a recap of the changes to gearing in Galactic Command:
  • New currency: Command Tokens
    • They are earned from Command Crates
    • Command Tokens are Legacy wide
    • We will retroactively grant Command Tokens
  • New currency: Unassembled Components
    • Rewarded from participation in Warzones
  • New currency: Unassembled Gear Pieces
    • They are earned from Ops bosses or purchased with Unassembled Components
  • Vendors to purchase gear will be added to the fleet on January 24 (Game Update 5.1)

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  Knights of the Eternal Throne: Official Accolades Trailer
12-31-2016, 06:05 PM | Posted by: Admin




Bioware Quote:
Watch the Official Accolades Trailer to see what fans and press are saying about Knights of the Eternal Throne, the perfect Star Wars™ adventure for your holiday season!

Want to experience Chapter 1 of the critically-acclaimed story Expansion? If you’re a Former or Preferred Player, you can jump into ‘Wrath and Ruin’ for FREE! Find out how to begin your adventure here: www.swtor.com/Trial

Or, become a Premium Player (Subscriber) to unlock it all! Get ready to rule the galaxy: www.swtor.com/Eternal-Throne

Already a Premium Player? Invite your friends to rule the galaxy through our Referral program and you’ll earn DOUBLE the Cartel Coin rewards and more! Take command today: www.swtor.com/Friends

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  Celebrating #SWTOR5
12-31-2016, 06:03 PM | Posted by: Admin

[Image: 20161212_5Year_Anniversary_Rewards_854x480.jpg]

Bioware Quote:
Help us celebrate five years of Star Wars™: The Old Republic™! As a thank you to our players, we’ve added some exciting new rewards that you can now claim in-game. Get your celebratory items by Monday, January 16, 2017 to help us make this a year to remember!

Simply use the “Emergency Fleet Pass” ability located in your ability bar to get the Republic or Imperial Fleet. Then, visit the “Strongholds and Crew Skills” area of the Fleet to get your rewards:
  • Visit the “Anniversary Personnel” vendor to claim new in-game rewards including the Celebration Jawa, a Senya-inspired Holotrainer and a breathtaking 7-piece poster art collection of the game’s major releases to show off in your Stronghold!

  • Then, for a limited-time, move into Coruscant and Dromund Kaas Strongholds for only FIVE CREDITS (normally 5,000 credits) by visiting the “Strongholds Terminal.”
Finally, as a special thank you to those players who have been continuous Subscribers since launch, we want to show our appreciation with an exclusive Galactic Alliance Statue decoration that you can proudly display in your Strongholds! Visit your in-game mailbox to claim your Statue.

Thank you for a great five years and May the Force™ Be With You!

For more details about the 5-Year Anniversary promotion, visit www.swtor.com/swtor5/rewards.

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